Shipping Information

FREE SHIPPING:

KETTLER offers free shipping on orders over $50 within the continental United States only. We do not ship to PO Boxes, APO, or FPO addresses at this time. Orders that qualify for free shipping are shipped via a carrier of KETTLER®'s sole discretion. All shipments will be trackable. For parcel shipments, FedEx Ground is the primary service. Expedited delivery services such as FedEx Next Day and 2nd-Day are provided for an additional fee.

EXPEDITED SHIPPING:

Expedited delivery services such as FedEx Next Day and 2nd-Day are provided for an additional fee. FedEx 2nd-Day and Next Day orders must be received by 11:00 AM EST to ensure on-time delivery.

FREE INSIDE DELIVERY:

When ordering $999 or more, “inside delivery service” will be added to your order for no additional cost. This service will take the delivery to the first accessible threshold (stipulations may apply depending on the carrier). The threshold width must accommodate width of the package. If you have any steps, stairs or obstacles; the driver is not obligated to move the delivery farther than the last point prior to the steps, stairs or obstacles. This service does not include unpacking or removal of shipping material.

SHIPPING TIME:

Most items shipping FedEx depart from our warehouse within 2-3 business days. Most items shipping via truck depart from our warehouse within 5-7 business days. If FedEx items are ordered with at least one truck item, the entire shipment will ship truck in 5-7 business days. Placing separate orders for FedEx and truck will allow the FedEx items to ship faster. Shipping times can vary and are not guaranteed.

DELIVERY TIME:

Transit times can vary and are not guaranteed unless FedEx Second Day or FedEx Next Day is chosen. Expedited delivery services such as Next Day are provided for an additional fee. For FedEx ground shipments the total shipping and delivery time is about 5-10 business days. For truck shipments the total shipping and delivery time is about 7-12 business days.

ORDER TRACKING:

All orders ship via a carrier with tracking ability. If you created an account during checkout, you can access your order information including your tracking number and carrier. FedEx orders can be tracked at Fedex.com. For other carriers, you can input the tracking number on the carrier's website listed below to track your order. The carrier will contact you to set a delivery appointment (usually by an automated call). Customer must coordinate a delivery time with the truck carrier before they will attempt delivery.

SIGNATURE REQUIRED:

All orders of $200 and above require a signature upon delivery.

DELIVERY OF TRUCK SHIPMENTS:

Customers assume responsibility of their shipment once shipping is underway. Any orders refused or not taken delivery of, aside from freight damage, will result in a deduction of the return shipping cost from the order refund. This includes failures to respond to the carrier’s phone calls for delivery appointments.  All truck shipments under $999 are for curbside delivery. Deliveries are typically made between 8:00 AM and 5:00 PM Monday through Friday. Some trucking companies will give a 4-hour window for delivery. Drivers are not required to lower the item to the ground, remove the item from the truck, take product inside a house, or dispose of any pallets or packaging material. The customer is responsible for getting their product to its desired location. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside. If you desire the trucker to assist in unloading (liftgate service) or bringing the shipment inside a first floor (inside delivery), an extra charge will be required to the trucking company and you should contact them prior to delivery to arrange the extra service. 

INSPECTION OF TRUCK SHIPMENTS:

It is crucial before accepting merchandise from the carrier, that the receiver inspects all cartons for visible signs of damage and note any loss or damage on the delivery receipt in writing. Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the recipient. If any defects are found, please address with the delivery service and contact KETTLER immediately. Please report a claim of any shipping damages within 3 days of delivery by emailing pictures of the damage to info@kettlerusa.com. Any failure to report claims in a timely manner may result in damage not being covered by KETTLER®.

ORDER CANCELLATION:

If you decide to cancel an order, please contact us at orders@kettlerusa.com prior to shipment. Orders already shipped cannot be canceled. Since we strive to ship orders quickly, you may have to request a return authorization for the orders already shipped. If order has shipped and is cancelled, refused, or cannot be delivered, customer is liable for all return freight charges and a 20% restocking fee.

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