KETTLER'S Parts and Service Staff are available for you Monday thru Friday from 9:00 a.m. to 4:30 p.m. EST at 866-804-0440.  All requests can be submitted by phone, fax 757-563-9273 and e-mail at parts@kettlerusa.com.  Model number of your product, your name, phone number or e-mail address is extremely important in order for our highly trained staff to process your order on time. Regular orders should be completed within 4-5 days of order entry and for specialty orders (parts required to be shipped from manufacturer in Germany) should be completed within 30 - 90 days.  Our newly up-graded phone system is equipped to process messages in the order they were received.  Please only submit your request once by either phone or fax or e-mail.  KETTLER'S Residential Fitness Warranty Information is also available on our website.  Each of our KETTLER Parts and Service Staff will provide you with accuracy, excellence and most important friendly professionalism. NOTE: Parts & Service requests are for US and CANADIAN customers only.                                           

CLICK HERE TO DOWNLOAD A PARTS ORDER FORM. Just fill out the order form, print it,  and fax it to the number on the form. You can also save to order form on your computer and attach it in an e-mail to the parts e-mail on the form.

CLICK HERE TO VIEW KETTLER® PRODUCT MANUALS